Forum Discussion

klantz's avatar
klantz
Explorer | Level 3
3 years ago

Dropbox status icon not displaying for only one file

I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder...
desktop
Dropbox Basic
Mac
Preview
sync
petrholusa's avatar
petrholusa
Explorer | Level 3
2 years ago

Edice Windows 11 Pro
Verze 23H2
Datum instalace ‎01.‎12.‎2022
Build operačního systému 22631.2861
Výkon Windows Feature Experience Pack 1000.22681.1000.0

 

Dropbox 189.4.8427

I have already uninstalled that a reinstall again. 

Syching status: Uup to date.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi petrholusa, could you attach a screenshot showing what you're seeing in Finder in order to understand your issue further?

  • petrholusa's avatar
    petrholusa
    Explorer | Level 3
    2 years ago

    Regular folders. 

     

     

     

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you have any other cloud service providers running like OneDrive? 

     

    Could you try temporarily quitting all of them and see if the icons appear in the Dropbox folder?

  • petrholusa's avatar
    petrholusa
    Explorer | Level 3
    2 years ago

    Thanks. All I know that onedrive could be doing this but I am not using it and it's off. That's all I have active from easy access. No additional cloud service for files. 

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

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