Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Gussj
3 years agoExplorer | Level 4
Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore
Hi,
I just noticed Dropbox hasn't been syncing since may.
It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7
I uninstalled, re installed , tried everything nothing is working you
Your help is appreciated
17 Replies
- Hannah3 years ago
Dropbox Community Moderator
Hey Gussj, thanks for bringing this to our attention.
Can you please hover over the Dropbox icon in your menu bar, and let me know what the sync status and version of the Dropbox app is?
Let me know and we'll go from there.
- Gussj3 years agoExplorer | Level 4
Thanks Hannah,
Version 178.4.4811
indexing 2019 files....
- Hannah3 years ago
Dropbox Community Moderator
Thanks for that, Gussj!
Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher?
That should resolve this issue for you.
- Gussj3 years agoExplorer | Level 4It is not compatible based on the following.
Monterey is the max I can go to.
https://www.macworld.com/article/673697/what-version-of-macos-can-my-mac-run.html - Gussj3 years agoExplorer | Level 4
what do you suggest I should day, as I contacted apple, and they said I can't update to OS 13 on my devise
feedback appreciated
Thanks
- Megan2 years ago
Dropbox Community Moderator
Hi Gussj, sorry to jump in here!
It might sound trivial, but have you checked both your Dropbox account space, and your device's free space, to make sure you have enough available to sync these files?
- Gussj2 years agoExplorer | Level 4
HI Megan,
Yes I have, The issue seems related in incompatibility with OS 12.
If anyone has a solution to that I would appreciated, otherwise will have to use other could service
Thanks
- Megan2 years ago
Dropbox Community Moderator
Hi Gussj, since you can't update your OS, could you then try an advanced re-install too?
- Gussj2 years agoExplorer | Level 4
Hi Megan,
Thanks for your email, I followed the advanced re install instructions and it seems it is working fine now and files are up to date 🙂 woohoo
Thanks again, much appreciate your help
- Megan2 years ago
Dropbox Community Moderator
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!