Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

samurai023's avatar
samurai023
Helpful | Level 5
8 years ago
Solved

Dropbox stuck at "Starting"

Date: 6/24/2018 OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday) Dropbox version: v52.4.58 Dropbox account: Personal, 71% of 15.4GB used   ...
desktop
sync
  • cccome's avatar
    cccome
    8 years ago

    Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

cccome's avatar
cccome
Helpful | Level 5
8 years ago

Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey cccome - thanks for posting what worked for you - glad to hear you got this sorted out in the end. 

 

samurai023: I have just provided you with an update via email - let me know when you get the chance to see it. 

 

Cheers! 

 

 

 

[EDIT: Quick note on this: Our latest stable version of the desktop app seems to have resolved this issue.]

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!