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Dropbox stuck indexing files
My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist" online if I try to share...
Hi Megan - that's correct, yes - Library/CloudStorage is where the files are now (and showing as such when I open the Sync tab of my preferences.
The files have been stuck indexing since Monday at least (on 1236 files - interesting to note that it was 1235 files, but then I added a file on my laptop. I can't see the new file on my desktop, it doesn't show up in my folder, but it's there on the web browser version of Dropbox because my laptop is still syncing with the cloud - and the desktop at least recognizes that the file exists in the cloud, but it doesn't make any progress on indexing/syncing it) - I've since quit/relaunched, then reinstalled Dropbox, fixed hardlinks and permissions, and restarted my computer at every stage.
No sync issues are reported - just indexing indefinitely. I'll take a look at the troubleshooting steps in the article you linked.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Benefiction, thanks for the rapid response!
Yes, please if you could also check the article, that'd be amazing although you did a great job troubleshooting this on your end too.
If you could also follow these steps to unlink and relink your computer:
-Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
-Click on your profile picture or initials to the right of the search bar, and select "Preferences".
-Select the Account tab.
-Click the "Sign Out" button in the Account tab.
-Your Dropbox will then prompt you to re-enter your account information.
Well - this is fascinating. It seems to be working! Unlinking and relinking the computer has initiated a new sync, which is finally moving along. I can now see, on my desktop, the files that I updated this morning on my laptop (which I was not able to do before).
But... relinking the computer has synced all these files right back where they were before the ill-fated FileProvider / CloudStorage update! They're back in MacHD/Users/[username]/Dropbox. As far as I'm concerned, that's exactly where I want them (so long as the sync is working again), but... what was all this hullabaloo about this version of MacOS requiring me to relocate the files in Library/CloudStorage?
EDIT: Now, when I go into the Sync tab of my dropbox preferences, it states that I am not eligible for the File Provider update (which a week ago it insisted I undergo!). Again - completely fine, as it's syncing again. When I unlinked and relinked the computer it abandoned the Library/CloudStorage location. But the issue seems to have been resolved - I can update a file on my computer and the updated version will sync to my laptop, and vice versa. Thank you for your help, Megan!
- Megan
Hey Benefiction, sometimes upon unlinking, and re-linking the app this can happen.
It is a bit odd that it now states you're not eligible, however I'd be happy to look a bit into this, if that's something that you'd like.
All you have to do is let me know, and we'll jump right into this. In any case, I'm thrilled to know everything syncing-wise is back on track! 😎
