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Forum Discussion
Dropbloke
3 years agoExplorer | Level 3
Dropbox stuck indexing files
My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist" online if I try to share...
Benefiction
2 years agoExplorer | Level 3
Well - this is fascinating. It seems to be working! Unlinking and relinking the computer has initiated a new sync, which is finally moving along. I can now see, on my desktop, the files that I updated this morning on my laptop (which I was not able to do before).
But... relinking the computer has synced all these files right back where they were before the ill-fated FileProvider / CloudStorage update! They're back in MacHD/Users/[username]/Dropbox. As far as I'm concerned, that's exactly where I want them (so long as the sync is working again), but... what was all this hullabaloo about this version of MacOS requiring me to relocate the files in Library/CloudStorage?
EDIT: Now, when I go into the Sync tab of my dropbox preferences, it states that I am not eligible for the File Provider update (which a week ago it insisted I undergo!). Again - completely fine, as it's syncing again. When I unlinked and relinked the computer it abandoned the Library/CloudStorage location. But the issue seems to have been resolved - I can update a file on my computer and the updated version will sync to my laptop, and vice versa. Thank you for your help, Megan!
Megan
Dropbox Community Moderator
2 years agoHey Benefiction, sometimes upon unlinking, and re-linking the app this can happen.
It is a bit odd that it now states you're not eligible, however I'd be happy to look a bit into this, if that's something that you'd like.
All you have to do is let me know, and we'll jump right into this. In any case, I'm thrilled to know everything syncing-wise is back on track! 😎
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