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Dropbloke's avatar
Dropbloke
Explorer | Level 3
3 years ago
Solved

Dropbox stuck indexing files

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share...
desktop
sync
  • Walter's avatar
    Walter
    3 years ago

    Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the updates on this gbonawitz 

 

Could you maybe send us a screenshot of the app's status as shown in your system tray at the moment so that we can have a visual too? 

gbonawitz's avatar
gbonawitz
Explorer | Level 3
2 years ago

 

  • gbonawitz's avatar
    gbonawitz
    Explorer | Level 3
    2 years ago

    No significant improvement this AM... although I will not that the Indexing count is jumping wildly all over the place in a matter of seconds... 6xx to 9xx to 7xx then 9xx, etc.  <-- does that indicate a problem?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping me in the loop on this gbonawitz 

     

    Would it be OK if I sent you an email to look further internally at this point? 

  • gbonawitz's avatar
    gbonawitz
    Explorer | Level 3
    2 years ago

    sure!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your cooperation gbonawitz  -you've got :envelope: 

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