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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hi VibDAS DSI; thanks for joining the discussion here and sorry to hear you're having issues with this.

As you've already done some troubleshooting on this, may I reach out via email to investigate this further?

VibDAS DSI's avatar
VibDAS DSI
Helpful | Level 6
5 years ago

Sorry just seeing this now.  Yes emailing me is fine.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for that, Chris. You've got :envelope:

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