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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Katy W.3's avatar
Katy W.3
Explorer | Level 4
5 years ago

My desktop app is stuck syncing now.  It just started a few days ago.  I have tried everything.  It says Dropbox 117.4.378 Syncing....

dreambox_zkm's avatar
dreambox_zkm
New member | Level 2
5 years ago

My problem is the same as yours!

 

How to do?

 

win7

desktop dropbox APP has stuck at uploading for 16days

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there dreambox_zkm, thanks for joining us here.

    If you haven't already, could you give these steps a try first? 

    • bwr20's avatar
      bwr20
      New member | Level 2
      5 years ago

      I'm having the same problem. Drobox has been constantly synching three files for the past month, using high cpu/memory. I tried everything but nothing worked! 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hey there bwr20, thanks for joining the discussion here and sorry to hear about your syncing issue. 

        Can you please let us know what troubleshooting steps you've  attempted so far?

        Have you tried fixing your hardlinks and permissions as outlined here perhaps?

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