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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

dreambox_zkm's avatar
dreambox_zkm
New member | Level 2
5 years ago

My problem is the same as yours!

 

How to do?

 

win7

desktop dropbox APP has stuck at uploading for 16days

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi there dreambox_zkm, thanks for joining us here.

If you haven't already, could you give these steps a try first? 

  • bwr20's avatar
    bwr20
    New member | Level 2
    5 years ago

    I'm having the same problem. Drobox has been constantly synching three files for the past month, using high cpu/memory. I tried everything but nothing worked! 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hey there bwr20, thanks for joining the discussion here and sorry to hear about your syncing issue. 

      Can you please let us know what troubleshooting steps you've  attempted so far?

      Have you tried fixing your hardlinks and permissions as outlined here perhaps?
    • Leen K.'s avatar
      Leen K.
      Helpful | Level 6
      5 years ago

      Hi BWR20,

       

      I am no superuser, sorry for that, however it seems there is a program updating the file's meta-data every time DB updates the file. Try to find the corresponding program and stop the program to see if this saves the issue. I have a strong feeling this situation occurs when DB  "thinks" a file is updated, even though it is nothing more than a time stamp. 

       

      Hope it helps, good luck!

      Leen

      • scottlaw75's avatar
        scottlaw75
        Explorer | Level 4
        5 years ago

         

        Mine has been like this for a few days, I don't have this problem on my personal PC or my phone just my work PC.  Both PCs are running Windows 10.  I rebooted the laptop, stopped Dropbox and restarted it, paused sync & restarted it, made sure selective sync was not on although it just says Loading forever so that seems broken anyway, etc.  This issue just sprung up a few days ago from what I can tell.  Some files I expected to see on my personal PC did not show up so i guess that is what is stuck in sync limbo land?

         

        A secondary issue I have never been able to resolve is that DROPBOX, when running causes an issue with my windows explorer.  IT makes creating, renaming file folders painfully slow.  Once i end Dropbox the issue goes away so it is definitely a 3rd party app (in this case dropbox) with Windows 10 issue.  It has probably been like this for 2 years that I can recall.  That one I can at least work around unlike the endless sync issue tough.  😞

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