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Solved
Dropbox stuck on sync or index
hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.
i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
I hope it is OK that I jump in on this thread, I new to this forum, so let me know if I should post somewhere else, but I have also been fighting this problem for a few weeks now.
Here all the details I can think of.
Machine Windows Server 2016 (basically the "Windows 10" server), version 1607, OS Build 14393.4169 latest patches)
Dropbox version 115.5.601
Dropbox account is a business account.
Dropbox installed using administrator account.
Dropbox folder has 145,588 files and they take up 24.8 GB, these are mostly relatively small text files spread out over lots of sub folders.
On average only about 150 files are added in an hour. Customers drop in their files to be processed. the processing is done in non Dropbox folders, and once copied out, they are moved to a sub folder in Dropbox.
The sync locks up about once a day. It is usually saying it is syncing a small amount of files like 2 or 3, but the amount changes from lockup to lockup. Here is a screenshot of it both with the dialog open and hovering over the Dropbox icon.
Once it is locked up like this the only thing I can do is kill it with the Windows task manager.
If I select "pause" the "pause" never completes.
EDIT: I also selected the menu for showing sync errors, and it reports none.
If I then restart it, it again works for about another day before it lock up again.
Note that when the sync is locked up the icons on the files/folders in the Dropbox folder/sub folders to no have the Dropbox icon, just the standard windows ones, and the recent files what were being processed are locked (Windows lock).
Troubleshooting tried:
- Reboot machine
- Uninstall/reinstall
- Ran the "hard link" permission function.
- Tried both with smart sync on and with it off and only local files.
This is really quite critical for the company I'm working for because the model has been setup with the customers to just drop their files in their shared Dropbox folders and the server processes their files. And Dropbox is used by the business too for internal use.
To change to another method for the customers to send their files will be "painful".
Thank you for any help you can provide.
Chris
I have this exact same problem. Did this ever get resolved for you?
Hayley
- Walter
Dropbox Community Moderator
Hey there zen_shots, sorry to hear about this.
Could you please send us a screenshot of the app's exact status as shown in your system tray/menu bar?
Also, have you tried any troubleshooting steps so far?
It has been stuck on syncing a variety of thousands of files for over a week. I have exited, uninstalled, reinstalled as administrator, reset permissions, turned off a bunch of folders on the selective sync. Nothing works to get it back to an up to date status.
There is nowhere to click fix hardlinks
I just tried the Alt H option and that shows the links but when l hit Fix permissions it just brings up a blank CMD prompt and when l click fix hardlinks it does nothing
Ok so after some time l have a pop up saying it has fixed permissions and hardlinks but nothing has changes on the notifications on the taskbar. Do l need to restart or do something else?
I just quit dropbox and went to restart it and am now getting this:
which l have had many times before too in between days when it works
I have come in again this morning with nothing happening overnight and it is still saying this:
Please help
bn.BUILD_KEY: Dropbox
bn.VERSION: 124.4.4912
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 3feb0fd7-11e0-4e1e-ba2d-3d69d7198e95
pid: 9900
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\Zen Shots Dropbox\\Dropbox'
real_path='E:\\Zen Shots Dropbox\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\124.4.4912\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\124.4.4912\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\info\AppData\Local\Temp
TEMP: C:\Users\info\AppData\Local\Temp
tempdir: 'C:\\Users\\info\\AppData\\Local\\Temp'
real_path='C:\\Users\\info\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 821, in wrapper
File "dropbox\client\main.pyc", line 6488, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 307, in _wrapped
File "dropbox\client\main.pyc", line 6017, in _init_components_for_account
File "dropbox\client\main.pyc", line 5944, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 275, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 219, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 149, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 223, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 182, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Marking ApplicationFilesystem cache directory as ignored |>> Fsyncing ADS |>> flushing buffers |>> Unexpected syscall return code: 4294967295 (0xffffffff)"I have just uninstalled and reinstalled Dropbox on the comp and have received that message again. I really am at a loss here 🙂
- JayThanks for the log, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
