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Forum Discussion
idanfo
5 years agoHelpful | Level 5
Dropbox stuck on sync or index
hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.
i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Walter
Dropbox Community Moderator
5 years agoHey there zen_shots, sorry to hear about this.
Could you please send us a screenshot of the app's exact status as shown in your system tray/menu bar?
Also, have you tried any troubleshooting steps so far?
zen_shots
5 years agoExplorer | Level 4
- zen_shots5 years agoExplorer | Level 4
It has been stuck on syncing a variety of thousands of files for over a week. I have exited, uninstalled, reinstalled as administrator, reset permissions, turned off a bunch of folders on the selective sync. Nothing works to get it back to an up to date status.
- zen_shots5 years agoExplorer | Level 4
There is nowhere to click fix hardlinks
- zen_shots5 years agoExplorer | Level 4
I just tried the Alt H option and that shows the links but when l hit Fix permissions it just brings up a blank CMD prompt and when l click fix hardlinks it does nothing
- zen_shots5 years agoExplorer | Level 4
Ok so after some time l have a pop up saying it has fixed permissions and hardlinks but nothing has changes on the notifications on the taskbar. Do l need to restart or do something else?
- zen_shots5 years agoExplorer | Level 4
I just quit dropbox and went to restart it and am now getting this:
which l have had many times before too in between days when it works
- zen_shots5 years agoExplorer | Level 4
I have come in again this morning with nothing happening overnight and it is still saying this:
Please help
- zen_shots5 years agoExplorer | Level 4
bn.BUILD_KEY: Dropbox
bn.VERSION: 124.4.4912
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 3feb0fd7-11e0-4e1e-ba2d-3d69d7198e95
pid: 9900
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\Zen Shots Dropbox\\Dropbox'
real_path='E:\\Zen Shots Dropbox\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\124.4.4912\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\124.4.4912\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\info\AppData\Local\Temp
TEMP: C:\Users\info\AppData\Local\Temp
tempdir: 'C:\\Users\\info\\AppData\\Local\\Temp'
real_path='C:\\Users\\info\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 821, in wrapper
File "dropbox\client\main.pyc", line 6488, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 307, in _wrapped
File "dropbox\client\main.pyc", line 6017, in _init_components_for_account
File "dropbox\client\main.pyc", line 5944, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 275, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 219, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 149, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 223, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 182, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Marking ApplicationFilesystem cache directory as ignored |>> Fsyncing ADS |>> flushing buffers |>> Unexpected syscall return code: 4294967295 (0xffffffff)" - zen_shots5 years agoExplorer | Level 4
I have just uninstalled and reinstalled Dropbox on the comp and have received that message again. I really am at a loss here 🙂
- Jay5 years ago
Dropbox Community Moderator
Thanks for the log, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
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