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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

VibDAS DSI's avatar
VibDAS DSI
Helpful | Level 6
5 years ago

Are you still getting this problem?

 

About 3 days ago Dropbox updated to 116.4.368, and so far our Dropbox hasn't hung up on the sync.

I even changed back to the system where I put in a file to be processed every 15 minutes, which caused it to hang up more often, and so far (one day) it has hung up.

 

Note that Walter did get back to me and tell me since the server operating system isn't supported they couldn't look into it further.

Hopefully you/we get lucky.

ProHome's avatar
ProHome
Helpful | Level 6
5 years ago

Don't know if this may apply to you.  We have been having a similar problem.  Trying to upload items from Dropbox using a browser.

 

After about 5 minutes, it would seem to time out and go no farther.  it would sit and spin and never find the files.

 

I just read a little nugget that if Dropbox is running as a background app, iOS shuts it off after 5 minutes to conserve battery.  Which then keeps Dropbox from maintaining connection.

 

Our solution was to multitask the browser and Dropbox so they are both considered foreground apps and that stops iOS from shutting off Dropbox.

 

I don't know if that will help you with your solution or not, but it helped ours.

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