Forum Discussion

Richard S.63's avatar
Richard S.63
Explorer | Level 3
2 years ago

Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups

Hi, just a warning.  My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
Computer Backup
desktop
Dropbox Backup
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m really sorry to hear about your loss, Richard S.63, and what happened. 

 

Feel free to send me your ticket number here, and I’ll also have a look. 

 

Can you also clarify the app version of your Dropbox app and if you’ve had any recent updates on it?

 

Let me know when you’re ready.

Richard S.63's avatar
Richard S.63
Explorer | Level 3
2 years ago

The version and OS are 195.3.4906 and 11.26058.

 

I have also emailed support.

 

Richard

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the app version, Richard! Can you also send me your ticket number, as it shows in your email address? It'll most likely start from #23 and then continue with an array of numbers.

     

    I can leave an internal note for you, so that our team may review this as soon as possible.

    • Richard S.63's avatar
      Richard S.63
      Explorer | Level 3
      2 years ago

      Ticket #23455568

       

      Thanks

       

      Richard

       

      • Richard S.63's avatar
        Richard S.63
        Explorer | Level 3
        2 years ago

        The problems are just getting worse and worse.  It appears the since Dropbox deleted files, it is now synchronising with my PC to delete those same files.  I have lost all photographs of my recently deceased wife.  I cannot express my anger and disgust in words.  This is shameful.  I can not have any trust that important files can be confidently backed up on Dropbox.  You have now deprived me of the memories from almost 50 years of marriage.  This is shameful. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!