We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Richard S.63
2 years agoExplorer | Level 3
Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
Richard S.63
2 years agoExplorer | Level 3
Ticket #23455568
Thanks
Richard
Richard S.63
2 years agoExplorer | Level 3
The problems are just getting worse and worse. It appears the since Dropbox deleted files, it is now synchronising with my PC to delete those same files. I have lost all photographs of my recently deceased wife. I cannot express my anger and disgust in words. This is shameful. I can not have any trust that important files can be confidently backed up on Dropbox. You have now deprived me of the memories from almost 50 years of marriage. This is shameful.
- Richard S.632 years agoExplorer | Level 3
It just gets worse and worse. You have now wiped virtually files including critical work files in Documents on my PC. Your application is out of control. First you delete and in some cases destroy the files beyond recovery on Dropbox and then you have synchronised those deletions on my PC. This may now cost me my job. This is disgraceful.
- Richard S.632 years agoExplorer | Level 3
I have now disconnected from Dropbox. I can no longer trust it as a reliable backup.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!