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Forum Discussion
Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
Thank you for your intervention but the additional information provided in the ticket was irrelevant. Your record of the file deletions does accord with the deleted files shown in Dropbox backup - at least those that still show in "Show Deleted Files".
As I mentioned in the ticket, I suspect this started about two days ago when the Dropbox app was updated and I noticed that it had created a new directory in my Downloads folder call "My files in Dropbox" and downloaded files were being placed in that directory. All other Downloads folders and files in Dropbox have been deleted (or in some cases wiped) and only those in "My files in Dropbox" were uploaded.
In addition, Dropbox decimated my Documents backup and then overnight has synchronised with my PC deleting the PC files that Dropbox had deleted in the cloud. I saw the record of my wife's photographs being deleted in the status window this morning.
I have now disconnected Dropbox and trying to find a way that I can copy those folders and files remaining to another safe location.
In short it seems that the Dropbox app update had wreaked havoc and no-one seems to know why. But it is a real mess.
I have over 1Tb of files on Dropbox, is there anything you can do to protect what remains from being deleted depending upon the cause of this problem? The list of files that the support group think have been deleted doesn't correspond with even the deletion shown on Dropbox which is a concern. Moreover, as I've mentioned some files aren't even shown as deleted they have just gone.
