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Forum Discussion
Kleajmp F.
6 years agoHelpful | Level 7
Dropbox sync stuck on main computer
I have my main computer running windows10 hosting a lot of files (let's call him gustavo), in the beginning it costed me 3 days to make the full index but I need al these files on this pc (615029 fil...
- 6 years ago
OK since the Dropbox staff never had any decent solutions I decided to do some research myself and fixed the problem:
- backup your QLLite database where "selective sync" folders are stored:
C:\Users\[username]\AppData\Local\Dropbox\instance1\config.dbx - unlink Dropbox account:
preferences > account > unlink this dropbox - relink your dropbox account and select the same folder where it used to be before
- when dropbox sync is not working yet:
unistall dropbox
delete: C:\Users\[username]\AppData\Local\Dropbox\instance1\*.* - reinstall dropbox
- close dropbox.exe
- replace the "config.dbx" in your: C:\Users\[username]\AppData\Local\Dropbox\instance1 folder with the backuped one.
- start Dropbox.exe
- relink your dropbox account and select the same folder where it used to be before
- victoreeeey! (all your selective sync settings are still there)
- backup your QLLite database where "selective sync" folders are stored:
Kleajmp F.
6 years agoHelpful | Level 7
Hi,
- The Fix Hardlinks sollution I had already tried but didn't work
- Now I'm resetting the permissions, I noticed it started a cmd:
icacls G:\Dropbox /T /Q /C /reset
The owner of the Dropbox directory is GUSTAV/Administrators
My user is part of the Administrators group but since Windows10 even an admin user account does not automaticaly have elevated rights untill you elevate.
The Fix Permissions process is now finished, I see the files still have the same owner. Can you give me more technical info please what exactly the permissions need to be to make Dropbox sync or index correctly?
extra info about the syncing:
when I create new files inside my Dropbox folder they get syncted (I can see in the status window). But the syncing on excisting folders does not seem to advance, the blue icon keeps being there. The previous suggested fixes do not seem to help.
Any more suggestions?
The need to sync number is now on 487 240.
Yesterday it was: 487 237.
Fiona
Dropbox Staff
6 years agoLet's make sure that anotyher app is not keeping these files/folders busy at the time. :arrows_counterclockwise:
Please quit any other programs that might be using these files by following these steps:
On Windows:
1) Press Ctrl-Alt-Delete keys at the same time.
2) Select "Start Task Manager."
3) Select the "Processes" tab.
4) Select any apps running except Dropbox and press the "End Process" button.
Then quit and restart the Dropbox desktop app and see how this goes.
Thank you for your patience with this.
- Kleajmp F.6 years agoHelpful | Level 7
Closing the other Apps does not help. Closing all processes/services I cannot do cause it makes my computer crash with a blue screen as it are essensial services to run windows. It must be something with the index. I remember I had a similar problem in the past (corrupt index) and the only working solution was to delete de sigstore.dbx
open C:\Users\rogez\AppData\Local\Dropbox\instance1 close dropbox.exe delete sigstore.dbx open dropbox.exe
the problem with this solution is that the full index needs to be rebuilt and that will take a lot of time. so any other solution?
- Fiona6 years ago
Dropbox Staff
I aggree with you Kleajmp F..
Let's run an advanced reinstall. This will delete any traces of the app for you to start over fresh. This should solve it.
Keep me posted!
- Kleajmp F.6 years agoHelpful | Level 7
Yeah I know it will work again if I do a full reset. But the reason I'll started this threat is because I don't want to do a full reset. I have a lot of files to be synced and a lot of folders with subfulders unchecked in my selective sync. So it will take a lot of time. Thats why I expect a more advanced solution than just a full reset. How can I keep or set back the list of excluded folders in selective sync on Windows? I remember I did it once on Linux with a terminal command so it must be possible on Windows no?
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