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Forum Discussion
Kleajmp F.
6 years agoHelpful | Level 7
Dropbox sync stuck on main computer
I have my main computer running windows10 hosting a lot of files (let's call him gustavo), in the beginning it costed me 3 days to make the full index but I need al these files on this pc (615029 fil...
- 6 years ago
OK since the Dropbox staff never had any decent solutions I decided to do some research myself and fixed the problem:
- backup your QLLite database where "selective sync" folders are stored:
C:\Users\[username]\AppData\Local\Dropbox\instance1\config.dbx - unlink Dropbox account:
preferences > account > unlink this dropbox - relink your dropbox account and select the same folder where it used to be before
- when dropbox sync is not working yet:
unistall dropbox
delete: C:\Users\[username]\AppData\Local\Dropbox\instance1\*.* - reinstall dropbox
- close dropbox.exe
- replace the "config.dbx" in your: C:\Users\[username]\AppData\Local\Dropbox\instance1 folder with the backuped one.
- start Dropbox.exe
- relink your dropbox account and select the same folder where it used to be before
- victoreeeey! (all your selective sync settings are still there)
- backup your QLLite database where "selective sync" folders are stored:
Fiona
Dropbox Staff
6 years agoI aggree with you Kleajmp F..
Let's run an advanced reinstall. This will delete any traces of the app for you to start over fresh. This should solve it.
Keep me posted!
Kleajmp F.
6 years agoHelpful | Level 7
Yeah I know it will work again if I do a full reset. But the reason I'll started this threat is because I don't want to do a full reset. I have a lot of files to be synced and a lot of folders with subfulders unchecked in my selective sync. So it will take a lot of time. Thats why I expect a more advanced solution than just a full reset. How can I keep or set back the list of excluded folders in selective sync on Windows? I remember I did it once on Linux with a terminal command so it must be possible on Windows no?
- Fiona6 years ago
Dropbox Staff
I am afraid if things don't work as they should, we need to troubleshoot taking this step at this point.
We don't have a command for Windows that could help with this syncing issue, unfortunately.
Let me know if you need more help with this.
- Kleajmp F.6 years agoHelpful | Level 7
ok, I will try to ask my question more clear:
- in what file or database does Dropbox store the "selective sync settings"?
maybe this is not a question on your answer list, but it would really help me if it could be answered, so maybe if you have a second line support or you could pass it to the developers? It would be very helpful as this problem occurs more than 4 times a year and it's really annoying to set back al the selective sync folders manually every time I need to do a rebuild of the corrupted index.
- Kleajmp F.6 years agoHelpful | Level 7
OK since the Dropbox staff never had any decent solutions I decided to do some research myself and fixed the problem:
- backup your QLLite database where "selective sync" folders are stored:
C:\Users\[username]\AppData\Local\Dropbox\instance1\config.dbx - unlink Dropbox account:
preferences > account > unlink this dropbox - relink your dropbox account and select the same folder where it used to be before
- when dropbox sync is not working yet:
unistall dropbox
delete: C:\Users\[username]\AppData\Local\Dropbox\instance1\*.* - reinstall dropbox
- close dropbox.exe
- replace the "config.dbx" in your: C:\Users\[username]\AppData\Local\Dropbox\instance1 folder with the backuped one.
- start Dropbox.exe
- relink your dropbox account and select the same folder where it used to be before
- victoreeeey! (all your selective sync settings are still there)
- backup your QLLite database where "selective sync" folders are stored:
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