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evaapo's avatar
evaapo
Explorer | Level 4
2 years ago
Solved

Dropbox sync stuck with simultaneous download and upload

Hi,

 

I recently made a bunch of changes on my local Dropbox, while simultaneously making another set of changes directly in my online account. In hindsight, this probably wasn't the best idea as now my sync is stuck trying to upload ~7500 and download ~6500 files. The number of files 'syncing' has not changed in days.

 

Any tips?

 

Thanks!

desktop
sync
  • Jay's avatar
    Jay
    2 years ago

    Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

3 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for letting us know about this, evaapo.

     

    Can you please try these steps and let me know if they help?

     

    Keep me posted.

  • evaapo's avatar
    evaapo
    Explorer | Level 4
    2 years ago

    Hi Hannah,

     

    Thanks for the suggestions. Unfortunately, those steps didn't resolve the issue. While there was some movement in the number of files in the beginning, it's now sitting at a higher number than before, with no further changes. Anything else I could try?

     

    Cheers,

    Eva

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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