Forum Discussion

J10000's avatar
J10000
Explorer | Level 3
2 years ago

Dropbox syncing issues between Windows and Mac due to incompatible characters

We have shared document libraries with multiple users with both Windows and Mac and recently we have encountered an issue where some data is not syncing to devices. It appears Dropbox allows the addi...
desktop
Mac
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey J10000, welcome to the Dropbox Community.

 

This is indeed a situation that happens very often between Windows and Mac computers.

 

I'm afraid there's no specific or automatic way to search for or rename those files; it has to be done manually.

 

Once the files are renamed, though, they should automatically sync across all connected devices.

 

Let me know if you have any questions.

J10000's avatar
J10000
Explorer | Level 3
2 years ago

Thank you for the reply Hannah.

 

The total DropBox data for this user is approximately 1.6TB with hundreds of thousands of files in multiple libraries i.e. 1 x library is hypothetically 150GB and 200,000+ files.

 

How do we search and locate all of these files to even begin to manually rename the problematic data?

 

Shouldn't this be blocked by DropBox to ensure data is available across multi OS environments?

 

Thank you again for your response, advise.

 

Cheers 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your reply, J10000.

     

    I completely understand where you're coming from, however, this isn't really controlled by Dropbox, but by the OS.

     

    You can search for files as you normally would through the search bar on dropbox.com, but there's no special way to search for these files, I'm afraid.

     

    I'll definitely pass your feedback along to our team about this, though, so thanks for taking the time to let us know about your experience.

    • J10000's avatar
      J10000
      Explorer | Level 3
      2 years ago

      Unfortunately, I don't seem to be able to search for these files on dropbox.com?

       

      If I search for the single character for example entering a colon : in the search field it states 'no results found'...

       

      How can we locate files even by the online search function that are unable to sync to user devices?

       

      Thank you, we need to resolve this issue asap. Cheers

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Are these files synced to your account on dropbox.com, J10000?

         

        If so, you should be able to search for them using their actual names.

         

        Otherwise, they can be renamed from the devices used to add them to the account.

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