Forum Discussion

J10000's avatar
J10000
Explorer | Level 3
2 years ago

Dropbox syncing issues between Windows and Mac due to incompatible characters

We have shared document libraries with multiple users with both Windows and Mac and recently we have encountered an issue where some data is not syncing to devices. It appears Dropbox allows the addi...
desktop
Mac
sync
windows
J10000's avatar
J10000
Explorer | Level 3
2 years ago

Unfortunately, I don't seem to be able to search for these files on dropbox.com?

 

If I search for the single character for example entering a colon : in the search field it states 'no results found'...

 

How can we locate files even by the online search function that are unable to sync to user devices?

 

Thank you, we need to resolve this issue asap. Cheers

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are these files synced to your account on dropbox.com, J10000?

 

If so, you should be able to search for them using their actual names.

 

Otherwise, they can be renamed from the devices used to add them to the account.

  • J10000's avatar
    J10000
    Explorer | Level 3
    2 years ago

    They are synced on dropbox.com in the account with the issues, however you cannot search by character.

     

    As per previous response:

    If I search for the single character for example entering a colon : in the search field it states 'no results found'...

     

    Therefore how will will analyse all files that have reserved characters if we cannot locate them via search in any way by the character in question?

     

    Thank you

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi J10000, as the search for those characters isn't possible via the site, then you'll need to search for the files in Finder or Explorer manually and change the names from there.

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