Forum Discussion

uno_dos_andres's avatar
uno_dos_andres
New member | Level 2
4 years ago

Dropbox upload sync is very slow

Hi, I've been using Dropbox business for years now with my current company and my previous two jobs. I'm trying to archive all my old footage and while I have 1000mbps up and down, my upload on dropb...
desktop
dropbox business
sync
VisDom's avatar
VisDom
Helpful | Level 6
4 years ago

Thanks Hannah I already saw Rich's response to this problem when I was searching for clues on the forum.  I have already established it is not my ISP throttling speeds, and I've also checked my Dropbox system preferences and made sure the upload was set to unlimited and not auto or throttled. I have verified this on two different computers (a laptop and this desktop) and they are both experiencing the slow uploads.
I've since bought a Google Drive subscription and have not experiencing any throttling issues with my uploads; it is uploading at my full 40Mbps bandwidth, so the issue is with Dropbox.

Real Nice Films's avatar
Real Nice Films
Helpful | Level 5
4 years ago

Hey, did you end up getting this solved? I've been using drobox for months now with upload speeds being super fast, last 72 hours it's been almost impossible to use even though my internet is still fast as always. Dropbox support has been incredibly slow and pointing me at all the usual suspects that are not heling (antivirus/firewall issues, ISP throttling, Cache problems, device problems). But multiple members of my team are experiencing the same issue

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Real Nice Films, sorry to hear you're having issues with this.

     

    Since you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

    • Real Nice Films's avatar
      Real Nice Films
      Helpful | Level 5
      4 years ago

      Hi Walter, Here it is, last I heard it's been escalated and should hopefully hear something on Monday...


      Ticket #19624019: Dropbox Support

       

      Cheers

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        HI@Real Nice Films, I can see that you're currently in communication with the specialist team. They'll be able to assist further in this matter on their end.

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