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Jaiy's avatar
Jaiy
New member | Level 2
2 years ago

Dropbox web keeps dropping uploads after a few minutes saying I have no internet

Hi, was wondering what the problem might be. Everytime I go to upload my file (a 40mb zip file), drop box uploads, but after a few minutes it stops. It shows by the file name 'Paused - no internet'...
Error Messages
upload
Web
Jaiy's avatar
Jaiy
New member | Level 2
2 years ago

Ok...so I decided to go another route and break up my files into a few zips so my ISP won't complain about size...but as I was doing that, I saw a pop up from drop box saying upload is complete with a share link available.
However, the same error messages are still displayed saying the upload is currently paused.
So something is buggy about all of this.
I'm using the latest FireFox version but also because as I was searching I saw someone say to try using the desktop app.
So I did and I don't see the point in that since all it does is add a few options when right clicking a file - In the end, still using the browser to upload anyway.

Jaiy's avatar
Jaiy
New member | Level 2
2 years ago

As another note...it took about a minute to get the link which seems long since the files have already been uploaded.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Jaiy, thanks for posting on our Community. 

     

    Are you experiencing the same behavior on different browsers, or incognito mode? 

     

    If yes, I’d like a screenshot of the error you see, as well as the brown box that keeps appearing. 

     

    Keep me in the loop.

    • Jaiy's avatar
      Jaiy
      New member | Level 2
      2 years ago

      Hi...still having issues again today.
      45MB file uploading. Fails within a minute or two mentioning about internet connection.
      My internet connection is stable, I upload regularly about the same file sizes to other servers on the same browser.
      I've tried different browsers with DropBox and tried Incognito mode and still the same issue.
      Here is a screenshot of todays issue.
      https://www.dropbox.com/scl/fi/pdsc23ormhblca20n7550/DropBox_Issue.png?rlkey=oem4p44txrdjkrxxn4aa23z9o&st=auz5nltn&dl=0

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi @Jaiy, thanks for the info, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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