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jamesalm's avatar
jamesalm
Helpful | Level 6
2 years ago
Solved

Email to Dropbox not working, no files uploading.

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
dropbox business
sync
upload
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    This issue should have been resolved for all users. Please let us know if it is still affecting you.

     

    Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

     

    IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?

     

    Thanks,

    Ben

jamesalm's avatar
jamesalm
Helpful | Level 6
2 years ago

Seems like it may be working again. ocHoco I completely agree with the need for reliability. I use this function dozens of times a day and up until yesterday it worked flawlessly. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey everyone, I hope you're doing well! 

 

I checked in with our Team, and it seems that the issue is resolved and everything is back to normal. 

 

If you still face any problems with this, let me know. Thanks! 

  • LM15's avatar
    LM15
    New member | Level 2
    2 years ago

    Jumping in here too, I have set up up new email address after my original did not work, and still nothing is coming in to my dropbox. Not even seeing and 'attachment' folder. Have used the most up to date dropbox email and have sent from outlook and gmail, both with no success

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey there LM15 - sorry to hear you're having issues with this.

       

      Could you try clearing your browser's cache and/or using another browser to set this up and let me know how it goes?

       

      Thanks! 

      • LM15's avatar
        LM15
        New member | Level 2
        2 years ago

        Thanks Walter, have cleared caches, tried chrome, mozzila, sent from various emails, nothing dropping. 

  • KenGoat1's avatar
    KenGoat1
    Helpful | Level 5
    2 years ago

    Share is not working.  The option to share a file has changed, and can apparently no longer find my contacts on dropbox to share.  Is this a windows 11 issue?  I cannot share any files from dropbox to my team!!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional information LM15 - much appreciated.

       

      Would it be OK if we sent you an email to have a further look internally at this point?

       

      As for your issue KenGoat1, since it doesn't appear to be related to the OP here I'd suggest that you opened a new thread providing as much information as possible. 

      • LM15's avatar
        LM15
        New member | Level 2
        2 years ago

        Walter - of course, much appreciated. Many thanks

         

  • jamesalm's avatar
    jamesalm
    Helpful | Level 6
    2 years ago

    This issue appears to be back. 

    • ocHoco's avatar
      ocHoco
      Helpful | Level 6
      2 years ago

      Hmm. Yes, I too can confirm a file emailed to Dropbox ten plus minutes ago hasn't reached it.

       

      Oh dear.

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