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Forum Discussion
jamesalm
2 years agoHelpful | Level 6
Email to Dropbox not working, no files uploading.
I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
- 2 years ago
Hi Everybody,
This issue should have been resolved for all users. Please let us know if it is still affecting you.
Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.
IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?
Thanks,
Ben
Megan
Dropbox Community Moderator
2 years agoHey everyone, I hope you're doing well!
I checked in with our Team, and it seems that the issue is resolved and everything is back to normal.
If you still face any problems with this, let me know. Thanks!
LM15
2 years agoNew member | Level 2
Jumping in here too, I have set up up new email address after my original did not work, and still nothing is coming in to my dropbox. Not even seeing and 'attachment' folder. Have used the most up to date dropbox email and have sent from outlook and gmail, both with no success
- Walter2 years ago
Dropbox Community Moderator
Hey there LM15 - sorry to hear you're having issues with this.
Could you try clearing your browser's cache and/or using another browser to set this up and let me know how it goes?
Thanks!
- LM152 years agoNew member | Level 2
Thanks Walter, have cleared caches, tried chrome, mozzila, sent from various emails, nothing dropping.
- IA Accounting2 years agoHelpful | Level 6
Initial email might be impacted by email servers delaying/requesting resubmission, which is a common anti spam measure on email servers.
I use now the request files option, linked to a target folder and name modification switched off.
I create a separate request per vendor, linked to a specific vendor folder.
Thunderbird [email client] uses filters to forward incoming invoices to these folders. One filter per vendor.
Gmail limits to 500 emails per day. Business accounts can do up to 2,000 emails per day, but there is a secondary limit of 500 per hour, it seems. That matters when filters are used to do an initial backup of old email attachments.
The process is a bit cumbersome to setup, but once in place it is a real time saver and makes sure, nothing falls between the cracks.
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