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Forum Discussion

StenApp's avatar
StenApp
Explorer | Level 4
2 years ago

Endless syncing with high CPU usage on Win11

Hi, i‘m using the up to date client on windows 11. My local dropbox contains 15.000 files. And he takes more than six hours to sync the files. What‘s wrong with dropbox?!?!
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting on our forum, StenApp! Let’s have a look. 

 

First off, have you taken a look at this Help Center article regarding high CPU usage? If not, please check it and let me know if any of the info there seems to help. 

 

If not, I’d like to know your Dropbox app’s version. 

 

You can also try uploading a very small file to your Dropbox app and see if it’ll still take about 6 hours to finish syncing. 

 

Keep me posted for any updates.

StenApp's avatar
StenApp
Explorer | Level 4
2 years ago
Hi,

i checked, i have less than 20.000 files to sync. It uses constantly 34% cpu and 4GB ram and the cpu is a 4core one, running all cores to more than 95 degrees celcius.
Small uploads via website are fast.

No unfortunately your hints didn‘t help.
I run Dropbox v198.4.7615, it has the same issue as v198.4.7615.
  • StenApp's avatar
    StenApp
    Explorer | Level 4
    2 years ago
    I have a visual studio project to sync, uploading per website tells me it‘s skipping empty files, i guess that’s what‘s broken in client. Because i never get under 1600 files to sync but all files seems to be in sync.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm I see. If you upload a small text or image file via the desktop app instead, does it sync normally to the Dropbox website? 

       

      Also, the empty files that you mention, can you tell me their file extension?

       

      If you check your desktop app’s Sync history and Activity tabs, do you see any errors?

      • StenApp's avatar
        StenApp
        Explorer | Level 4
        2 years ago

        I created an empty txt file, the app syncs and it apears on the website, if i click it i get error 415.

        App hangs with syncing 952 files, but shows no errors.

         

        i think the empty files are txt files.

         

        Hovering over the dropbox icon i see:

        Dropbox 198.4.7615

        400 files being indexed

        2 files uploading

        552 files downloading

         

        but no change at all

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