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tmolinaro's avatar
tmolinaro
Explorer | Level 4
2 years ago
Solved

Error 400 when clicking on a shared link

I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they...
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  • Walter's avatar
    Walter
    2 years ago

    Thanks for clarifying that for us and the additional information too tmolinaro 

     

    Can you please ask your clients to try clearing their browser's cache or using another browser/incognito window with no plugins or extensions running?

     

    If the error persists, we'd need to have a screenshot or a short recording showing the browser's dev console as the error occurs. 

RickOShay's avatar
RickOShay
Explorer | Level 4
2 years ago

I'm having the same issue.  I tried clearing the dropbox.cache folder - but that didn't help. Users - still get Error 400 on that specific file. The file is in the Public folder. So I deleted the file renamed it and got a new DB link. But the issue persists. The zip file in question has an Arma 3 mod script in it - pure text files and some .ogg audio files in it. Nothing remotely dangerous. Only thing I do know is that this file was quite popular with the Arma 3 Steam workshop community - so ~4.5 thousand dls (the zip is only 848k) -  this was prior to the recent script ver update. So I suspect DB might be blocking it due to traffic. I have a free DB account. So I might have to ditch DB and use something more reliable. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey RickOShay - sorry to hear you're having issues with this.

 

How long has it been since you first noticed this error? Are you getting the error if you access the link from an incognito window too?

 

Any additional information or screenshots are more than welcome! 

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