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Error 400 when shared link is clicked
I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey tmolinaro - sorry to jump in here, but may I ask how long has it been since you've been facing this issue?
Also, have you tested the shared links yourself on an incognito window to see if it's a user-error from your client's side?
Have you tried getting in touch with our support team about this by the way?
Hi Walter,
The issue has been going on for about a month now, ever since my account was "upgraded". Yes, I have tested the links before sending them, but they worked for me; It may not have been an incognito window.
I asked on here because it seemed like an issue that would be effecting more than just me and wanted to make sure the answer would be available for those who are looking to solve it also.
- Megan
I've been sending share links since the beginning of my subscription to Dropbox - which has been years! I use the share link that does not include editing permissions so that my clients can download the files to their computers instead of accidentally deleting mine. I'm honestly unsure how one would generate a share link any other way.
Unless your process for sharing this link has changed since the writing of your page linked above, I am doing everything correctly.
Per Google: "The HyperText Transfer Protocol (HTTP) 400 Bad Request response status code indicates that the server cannot or will not process the request due to something that is perceived to be a client error (for example, malformed request syntax, invalid request message framing, or deceptive request routing).Apr 10, 2023"
It sounds like your program isn't issuing a usable link and I am honestly getting irritated that you're insinuating it is an error on my end when I haven't changed anything about how I've been using the program. Unless this issue is taken care of in a timely manner, I'm afraid I won't be able to continue using your platform in my business. I've already taken steps to deliver files to clients using other methods.
- Walter
Thanks for clarifying that for us and the additional information too tmolinaro
Can you please ask your clients to try clearing their browser's cache or using another browser/incognito window with no plugins or extensions running?
If the error persists, we'd need to have a screenshot or a short recording showing the browser's dev console as the error occurs.
