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tmolinaro's avatar
tmolinaro
Explorer | Level 4
3 years ago

Error 400 when shared link is clicked

I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they...
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RickOShay's avatar
RickOShay
Explorer | Level 4
3 years ago
Hi Jay it was for every user. The link is now working this am. Possibly the file had somehow become locked due to multiple old devices that seemed to remain linked to my files. I cleared them and the cache yesterday. Oddly if I deleted this file and then reuploaded it from my PC it generated the same DB link.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RickOShay, glad to hear -or read in our case- that everything is back on track now.

 

In any case, please keep an eye on it, and give us a shout if someone brings to your attention that the same thing is happening. 

 

Always at your service, Rick! 

  • Ace S.1's avatar
    Ace S.1
    Explorer | Level 3
    2 years ago

    I haven't used Dropbox in a few years and have run into this same issue.. which I'm pretty sure is part of why I stopped using Dropbox in the first place.

     

    Visiting the link is both working and not working, at seemingly random.  If I'm on my logged-in account, it seems to work, sometimes.  If I'm an anonymous user, it's not working if dl=1 is used, sometimes, but working if it's dl=0... sometimes.  There's no rhyme or reason.  It can work one click, and not the next.

     

    As it's completely inconsistent and has no logical reasoning for happening, the service Dropbox provides is effectively unusable.

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