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tmolinaro's avatar
tmolinaro
Explorer | Level 4
3 years ago

Error 400 when shared link is clicked

I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they receive an error 400 screen. Sometimes I can go back a day or so later to send another share link to the same folder and that one will work. I've been having to revert to sending folders using WeTransfer instead. Please let me know what I can do to fix the issue on my end or if there's a timeframe for this issue to be taken care of.

15 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RickOShay, the shared link seems to work normally and downloads fine. Is it only certain users who are getting this error, or every user who tries?

  • RickOShay's avatar
    RickOShay
    Explorer | Level 4
    3 years ago
    Hi Jay it was for every user. The link is now working this am. Possibly the file had somehow become locked due to multiple old devices that seemed to remain linked to my files. I cleared them and the cache yesterday. Oddly if I deleted this file and then reuploaded it from my PC it generated the same DB link.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RickOShay, glad to hear -or read in our case- that everything is back on track now.

     

    In any case, please keep an eye on it, and give us a shout if someone brings to your attention that the same thing is happening. 

     

    Always at your service, Rick! 

  • jerry newberger's avatar
    jerry newberger
    New member | Level 2
    2 years ago

    Had this same issue for months and months -- its incredibly annoying

  • Ace S.1's avatar
    Ace S.1
    Explorer | Level 3
    2 years ago

    I haven't used Dropbox in a few years and have run into this same issue.. which I'm pretty sure is part of why I stopped using Dropbox in the first place.

     

    Visiting the link is both working and not working, at seemingly random.  If I'm on my logged-in account, it seems to work, sometimes.  If I'm an anonymous user, it's not working if dl=1 is used, sometimes, but working if it's dl=0... sometimes.  There's no rhyme or reason.  It can work one click, and not the next.

     

    As it's completely inconsistent and has no logical reasoning for happening, the service Dropbox provides is effectively unusable.

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