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Heather LB's avatar
Heather LB
Explorer | Level 3
3 years ago
Solved

Error 500 when opening shared link

I shared a link with a coworker. When they clicked the link, they got this message with a purple dart board image. "Error (500) Something went wrong. Don't worry, your files are still safe, and th...
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  • Mark's avatar
    Mark
    3 years ago

    How did you log out of the account Heather LB ? Do you have Dropbox installed on the computer? 

     

    That error usually means you've made the link incorrectly and just sent the URL of a file rather than actually creating a link. Have a look at https://help.dropbox.com/share/create-and-share-link

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

How did you log out of the account Heather LB ? Do you have Dropbox installed on the computer? 

 

That error usually means you've made the link incorrectly and just sent the URL of a file rather than actually creating a link. Have a look at https://help.dropbox.com/share/create-and-share-link

Heather LB's avatar
Heather LB
Explorer | Level 3
3 years ago

I think you may be right about the link I shared being incomplete. You tested it and shared it again with the person and it works now.

 

I appreciate everyone's help though, all great thoughts and feedback.

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