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Muddyhiker's avatar
Muddyhiker
Explorer | Level 4
2 years ago
Solved

Error when opening a Dropbox shared folder on iPhone

Hi, I've shared a Dropbox folder with a friend and it opens ok on his PC but when he tries to open it on his iPhone he gets this error message, "Unable to access strictly necessary cookies. The website might not function correctly" I'd be grateful for any advice on why this is happening and for any ideas on how to solve the problem. Many thanks

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  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for bringing this to our attention, Muddyhiker.

     

    Is this a shared folder or a shared link to a folder?

     

    Which browser are they using?

     

    Is it possible that they need to allow certain cookies on the browser?

     

    Keep me posted and we'll go from there.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for bringing this to our attention, Muddyhiker.

     

    Is this a shared folder or a shared link to a folder?

     

    Which browser are they using?

     

    Is it possible that they need to allow certain cookies on the browser?

     

    Keep me posted and we'll go from there.

  • Muddyhiker's avatar
    Muddyhiker
    Explorer | Level 4
    2 years ago

    Hi Hannah, thanks for responding so quickly. I used the Share option in Dropbox to create a link to send to my friend. He’s using the Safari browser on an iPhone. I’ll check whether he’s got cookies blocked and, if he has, I’ll ask him to unblock them and try the link again. I’ll let you know the result. Many thanks

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