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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Robertson_NC wrote:

Is this genuinely fixed?

That's a different issue separate from the error 500 earlier today. I've moved your post to the relevant thread. See Hannah's reply above.

  • Robertson_NC's avatar
    Robertson_NC
    Helpful | Level 5
    2 years ago

    Hannah's reply saying that it is a cache issue? As mentioned, I have cleared my cache multiple times, have restarted Safari and have been able to reproduce this multiple times using new links that were not tried while the site was down, meaning that errors for those links have no way of being cached.

     

    ETA: I have now restarted my Mac as well. Still getting an image preview, replaced almost immediately by the error message.

    • Robertson_NC's avatar
      Robertson_NC
      Helpful | Level 5
      2 years ago

      Here is a screen recording:

       

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for reporting this. I've flagged it with our Engineering team who is currently working on a fix. Based on the information you all have provided, it seems this issue is specifically affecting previews of mp4 files.

     

    I'll provide an update here when I know more.

     

    Thanks,

    Ben

    • Robertson_NC's avatar
      Robertson_NC
      Helpful | Level 5
      2 years ago

      BenDBX 

      EDIT: OK, I am now able to view individual links correctly so the problem, at least as it pertains to me, appears to be resolved. That said, my issues were exclusively with JPEGs and PDFS—the screen recording in my post above was my attempt to access a Dropbox link to a JPEG image.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    We've implemented a fix for this preview error. You can see the relevant status update here. If for any reason you are still experiencing this same error when previewing files, reply here I'll pass that info onto the appropriate team.

     

    Thanks,

    Ben

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