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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Robertson_NC and mattdoubleyoo. Have you tried different browsers, as well? 

 

The incident we had earlier today has been resolved by our team, so I’d like to investigate this further.

Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Nancy — My customers are reporting the same error when I send them single links. They are able to access folders, but not individual files.

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