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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Robertson_NC and mattdoubleyoo. Have you tried different browsers, as well? 

 

The incident we had earlier today has been resolved by our team, so I’d like to investigate this further.

mattdoubleyoo's avatar
mattdoubleyoo
Explorer | Level 4
2 years ago

Ive tried and it's working in safari, but still not working in chrome even after clearing the cache and restarting the computer. 

 

  • Robertson_NC's avatar
    Robertson_NC
    Helpful | Level 5
    2 years ago

    Mine is doing the opposite: I can access single links in Chrome, but not in Safari. I have cleared the cache a dozen times (via both key command and the Develop menu), restarted the app and restarted the computer. 

    I can't speak for what browsers my customers are using but I would assume different ones on different platforms.

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