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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there originalemanuel & Anglo Team - thanks for bringing this to our attention. 

 

Is this affecting all of your video files or just some? 

 

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same results?

 

Thanks!

originalemanuel's avatar
originalemanuel
Helpful | Level 5
2 years ago

Hi Walter,

 

this happens to all videos. And up until 2 days ago, they were all still working fine. 

 

It does seem to work with Edge, but not with Chrome & Firefox. And Firefox is my main browser I use for work. 

 

The browsers are all updated and I am on Win11, just in case that is important. 

 

Clearing the cache did not work and even uninstalling and reinstalling the browsers did also not help. Problem is still there

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Does the issue persist on a private browsing window as well originalemanuel?

    • originalemanuel's avatar
      originalemanuel
      Helpful | Level 5
      2 years ago

      In Private/Incognito Mode of the browsers the Videos work fine

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