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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there originalemanuel & Anglo Team - thanks for bringing this to our attention. 

 

Is this affecting all of your video files or just some? 

 

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same results?

 

Thanks!

Anglo Team's avatar
Anglo Team
New member | Level 2
2 years ago

It's happening on Chrome and Safari on a mac for me, also getting reports of the errors from people i've sent the links to. (sending this from my private account so my whole company don't get notifications about this)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It could be caused by a plugin or an extension then originalemanuel - have you tried disabling them one by one to see which one is the culprit? 

     

    As for you Anglo Team, could you clarify if you're getting the same results on an incognito window as well? There was an issue affecting the website yesterday, so these reports might be related to that. 

    • originalemanuel's avatar
      originalemanuel
      Helpful | Level 5
      2 years ago

      Hi Walter,

       

      yes I tried that, same result.

       

      It works now in Chrome and Edge after deleting the cookies (cache clearing did not suffice), but Firefox is still broken.

       

      In Firefox what happens is:

      - I clear all Browser Data and disable all extensions

      - I load the Link with the video: it works fine

      - I accept all cookies, reload the page: it works fine

      - I login with my credentials, reload the page: I get the error

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey originalemanuel, since it works with Chrome and Edge, it must be something to do with Firefox.

         

        If you login to your Dropbox account to view the link, then you get the error, right?

         

        If you use a different browser to save the video to your Dropbox, are you able to preview it as normal through Firefox?

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