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posixltd's avatar
posixltd
Explorer | Level 3
2 years ago

Error "Can't update <name>", what does it mean?

    "ICE01" is the name of multiple files, multiple folders, and also a computer we long ago stopped backing up to Dropbox. 1. How do we know which one of those it's referring to? 2. W...
desktop
Error Messages
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you mark those files as available offline (assuming they're not too large) does this remove the message?

posixltd's avatar
posixltd
Explorer | Level 3
2 years ago

Hi Jay, the file by that exact name syncs correctly if I make it available Offline.  The folder by that exact name is 4 GB.  The alert is no longer visible, but that may be because there is a new, unrelated alert and the alert area only is big enough to show 1 alert.  Is there a way to see older alerts?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No, currently it isn't possible to see older alerts on the desktop app. What message are you currently seeing in the desktop app?

    • posixltd's avatar
      posixltd
      Explorer | Level 3
      2 years ago

      Two different messages.

      1. Mouseover shows:

      Sync issues shows:

      I understand both of those messages.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        For the first file ending in vbk, most likely another app or service is keeping that file active, or writing to is constantly. Could you try quitting that app and seeing if it syncs normally?

         

        The same should apply for the second file, it's likely open in another app, or in use somewhere.

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