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Forum Discussion
Error "Can't update <name>", what does it mean?
"ICE01" is the name of multiple files, multiple folders, and also a computer we long ago stopped backing up to Dropbox.
1. How do we know which one of those it's referring to?
2. W...
Hi Jay, the file by that exact name syncs correctly if I make it available Offline. The folder by that exact name is 4 GB. The alert is no longer visible, but that may be because there is a new, unrelated alert and the alert area only is big enough to show 1 alert. Is there a way to see older alerts?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorNo, currently it isn't possible to see older alerts on the desktop app. What message are you currently seeing in the desktop app?
Two different messages.
1. Mouseover shows:
Sync issues shows:
I understand both of those messages.
- Jay
For the first file ending in vbk, most likely another app or service is keeping that file active, or writing to is constantly. Could you try quitting that app and seeing if it syncs normally?
The same should apply for the second file, it's likely open in another app, or in use somewhere.
Hi Jay,
As I said, I understand both of those messages. My concern is the original message which has now disappeared. If the latest message hides the older message, how do I know if the older issue is resolved ("Can't update ICE01")?
- Jay
Since it isn't showing up, this could indicate that there is no longer an issue with that file or folder. If this does appear again in the future, please let me know.
Hi Jay,
"could indicate" is not reassuring. Does that imply Dropbox is inconsistent or unpredictable in its error messages?
- Walter
Hey posixltd - sorry to jump in here.
I see where you're coming from and I appreciate sharing your thoughts on this with us. Since the issue no longer persists though, I'm afraid we can't drill further into it. However, if it resurfaces, please don't hesitate to let us know so that we can continue looking into it together.
Hi Walter, your colleague Jay said "it isn't possible to see older alerts on the desktop app". If you can't see older alerts, how do you know the issue no longer persists?
Hi Megan, your colleague Jay says "it isn't possible to see older alerts on the desktop app", which is consistent with my observations. You are implying new alerts will only appear after an old alert is fixed, which doesn't make sense. Hiding a previous alert doesn't mean it's fixed. It just means I can't see it.
