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Forum Discussion
Error "Can't update <name>", what does it mean?
"ICE01" is the name of multiple files, multiple folders, and also a computer we long ago stopped backing up to Dropbox.
1. How do we know which one of those it's referring to?
2. What is the location of the problem file/folder/computer?
3. What exactly does "update" mean? (Which direction? When did it last succeed?)
4. How can I remove this error message?)
5. How can we find more information about this error?
16 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Since it isn't showing up, this could indicate that there is no longer an issue with that file or folder. If this does appear again in the future, please let me know.
Hi Jay,
"could indicate" is not reassuring. Does that imply Dropbox is inconsistent or unpredictable in its error messages?
- Walter
Hey posixltd - sorry to jump in here.
I see where you're coming from and I appreciate sharing your thoughts on this with us. Since the issue no longer persists though, I'm afraid we can't drill further into it. However, if it resurfaces, please don't hesitate to let us know so that we can continue looking into it together.
Hi Walter, your colleague Jay said "it isn't possible to see older alerts on the desktop app". If you can't see older alerts, how do you know the issue no longer persists?
Hi Megan, your colleague Jay says "it isn't possible to see older alerts on the desktop app", which is consistent with my observations. You are implying new alerts will only appear after an old alert is fixed, which doesn't make sense. Hiding a previous alert doesn't mean it's fixed. It just means I can't see it.
