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jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4
3 years ago
Solved

Error Message: There was an issue communicating with your photo library

I am trying to load pictures from my iPhone to Dropbox.  I have not had any issues with doing this for years.  I have the free basic plan.  I sell on eBay and so take hundreds of pictures per week.  ...
Camera uploads
Dropbox Basic
Dropbox Capture
Error Messages
Mobile
sync
upload
  • Arkadiy K.'s avatar
    Arkadiy K.
    3 years ago

    I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

BeccaMay's avatar
BeccaMay
New member | Level 2
3 years ago

This is happening to me too.

 

I've tried the same steps too and it's still not working.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for giving that a go, jmcgraw1409! Have you also tried connecting to a different WiFi network, by any chance? I’d like to check if the issue will persist then.

     

    BeccaMay, can you please also provide the app version of your Dropbox app, as well as your device’s OS version?

    • Arkadiy K.'s avatar
      Arkadiy K.
      Helpful | Level 7
      3 years ago

      [deleted]

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