Error message when trying to open Google Docs created in Dropbox

Hi nikkilewis, does this happen with all your Google docs, or just some of them?

Also, are you accessing these files directly from your account, or through a shared link? 

This is also happening with our organization. Same timing (mid-December) Is there a posted update for this? Or is it being discussed in another thread? All browsers, even after clearing cache. Happening with shared links. Thanks.

Hey AdrianaR, sorry to hear you're having issues with this.

Can you please clarify if this happens with just a specific file or if it's affecting all of your files?

Also, when you say it's happening with shared links, can you clarify if people are getting errors when trying to access those files or links via a logged in state? 

If you could also clarify if you're all part of the same Dropbox for Business teams account or if you're using individual accounts, I'd appreciate it.

Hey nikkilewis, thanks for letting us know.

Can we send you an email, so we can look into this a bit more closely?

Hi nikkilewis, sorry for jumping in. 

I just logged a ticket for you in our system. Please reply back to me, when you’ve got some free time. 

Thanks!

Hi Nancy!

I definitely have some free time now if you want to meet up

Our org already opened ticket with DropBox support. So I'm assuming they'll resolve with our team.

Glad to hear that, AdrianaR!

If you have the ticket number for the communication, forward it here, so we can look it up in our system as well.

Thanks!