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Forum Discussion
Error message when trying to open Google Docs created in Dropbox
Good afternoon!
Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't sure if that was affecting anything but the documents we are trying to open exist in the files so we aren't sure why it's happening. Additionally, when we try to attach a document in Gmail from Dropbox, it says the attachment cannot be attached and the file size is 0. Does anyone have any insight into why these things are happening and have any fixes?
Thank you!
Amanda
30 Replies
Replies have been turned off for this discussion
- Nancy
Dropbox Community Moderator
Thanks for the screenshot, areedREVEL!
Can you take one more step with me and clear your browser’s cache, if you haven’t tried this already? Does your browser have any pending updates that need to be performed, by any chance?
Also, just to clarify, have you tested this via another browser, except Chrome?
Hey Nancy,
I did attempt on a different browser and got the same error message, see below. I also cleared my browser cache and also got the error message again. Is there a preferred browser to use outside of Chrome?
Safari browser
Thank you!
Amanda
- Walter
Hey areedREVEL, sorry to jump in, but would it be OK if we reach out via email to have a further look internally?
Absolutely! My email address is [removed per the Community's Guidelines] - thanks!
- Walter
Thanks for that areedREVEL - I've just sent you an email so please have a look at your inbox and we'll take it from there.
Good afternoon everyone,
We have been experiencing an issue in DropBox Business with Google Documents. We could previously open, create, edit, and share Google Documents without problems. Right before Christmas, we would get the following error whenever we open shared or created a Google Document in DropBox we receive Error 404. In order to open the existing document, we have to change it into a PDF to open that file.
Is there a way to resolve this issue?
- Hannah
Hey nikkilewis, thanks for bringing this to our attention.
Is this happening to all team members or just specific ones?
And are you seeing the same error, when trying from other browsers or a private browsing window too?
A screenshot of the error would definitely be helpful, if you can send us one as well.
Thanks!
Hi Hannah,
Thank you for responding. This issue is happening to all users. Below is a screenshot of the error that they are receiving:
- Hannah
Thanks for that, Nikki!
Did you have a chance to try from a different browser or a private browsing window?
Can you also clear this browser's cache, to see if that helps at all?
- Yes, we did the incognito window, safari and firefox. Chrome is our default browser
