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cbbb's avatar
cbbb
Explorer | Level 3
4 years ago

Error with highlighting to comment on shared pdf

When I select text in the pdf, the select tool works fine, and the correct text is highlighted. When I then click on the add comment pop-up, however, the highlight shifts some characters to the right...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi there cbbb, sorry to hear you're having issues with this.

 

Can you please clarify if you're using the mobile app to comment on those files or the website?

 

If it's the latter, have you tried clearing the browser's cache or another browser?

 

Keep me posted!

  • cbbb's avatar
    cbbb
    Explorer | Level 3
    4 years ago
    Hi Walter! I’m using Chrome on a Macbook Air, and I’ve cleared the cache recently to no avail.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Sorry to jump in here, cbbb, but did you get a chance to try from a different browser maybe, or from a private browsing window, to see if there's a difference?

      • cbbb's avatar
        cbbb
        Explorer | Level 3
        4 years ago

        Hi Hannah! The issue is much worse on Safari, in both regular and private browsing, which is why I swapped to Chrome in the first place! (highlight jumps and moves before you even try to add a comment),  and the same issue is happening in Chrome incognito. 

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