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cbbb's avatar
cbbb
Explorer | Level 3
4 years ago

Error with highlighting to comment on shared pdf

When I select text in the pdf, the select tool works fine, and the correct text is highlighted. When I then click on the add comment pop-up, however, the highlight shifts some characters to the right...
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cbbb's avatar
cbbb
Explorer | Level 3
4 years ago
Hi Walter! I’m using Chrome on a Macbook Air, and I’ve cleared the cache recently to no avail.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump in here, cbbb, but did you get a chance to try from a different browser maybe, or from a private browsing window, to see if there's a difference?

  • cbbb's avatar
    cbbb
    Explorer | Level 3
    4 years ago

    Hi Hannah! The issue is much worse on Safari, in both regular and private browsing, which is why I swapped to Chrome in the first place! (highlight jumps and moves before you even try to add a comment),  and the same issue is happening in Chrome incognito. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi cbbb, have you noticed this behavior with a particular file, or all of your PDFs? 

       

      Let me know which OS you're using, and the version of your browser, please. 

       

      I'd more than appreciate some screenshots of how the text looks when you highlight it, before and after clicking the comment option. 

      • cbbb's avatar
        cbbb
        Explorer | Level 3
        4 years ago

        Hi Megan, 

         

        Sorry, I dropped off the face of the earth for a bit there! 

         

        I'm using Chrome Version 108.0.5359.98 (Official Build) (arm64) on a MacBook Air (M1, 2020) running Monterey Version 12.3 

         

        First screenshot: highlighted, but haven't clicked comment button yet: 

         

        Second screenshot: have clicked comment button, highlight has jumped left 

         

         

        Thanks!

         


        Caitlin 

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