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Every time I move a file btween shared folders it'll recreate the file of 0 bytes in original folder
Say I have this in my Dropbox: ~/Dropbox/shared/folderA/foo.txt ~/Dropbox/shared/folderB/ The folder "~/Dropbox/shared/" is shared between 2 Dropbox accounts. Then I move "foo.txt" from "fold...
Hannah wrote:Hey dropmeinbox, if you quit the Dropbox app and try to reproduce this, does the issue persist with the app closed?
Hi Hannah ,
Just tried and confirmed that the issue cannot be reproduced if I quit the Dropbox app from my Windows system. So sounds like it's the Dropbox app who recreated the zero-byte files.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi dropmeinbox, is this occurring with any shared folder or just that specific shared folder?
Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?
Jay wrote:Hi dropmeinbox, is this occurring with any shared folder or just that specific shared folder?
Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?
Hi Jay ,
Yes the issue can be reproduced in any shared folders (and any sub-folders of them). For now I don't have another Windows PC to test another Dropbox account. Will update later when I get the result.
- Jay
This could still indicate that something is creating the file on your end. Here another test I'd like you to try:
- Create a shared folder between accounts A, B and C, call it folder 1
- Create another shared folder with just A and B, call it folder 2
- Same again for A and C, call it folder 3
- Same again for B and C, call it folder 4
- Add several random, non-zero, test files to these folders, at least 5 in each with different easy to read names.
- Pause the Dropbox desktop application syncing on A
- Make sure accounts B and C are currently syncing on their own desktop machines
- On the Dropbox site, while logged into account A, move a file from folder 1 to folder 2.
- See if the issue is replicated
- If not, move the file from folder 2 to 3
- See if the issue is replicated
- If not, logoff the site and login to account C
- Move the file from folder 3 to 4
Let me know the results from this test.
Jay wrote:This could still indicate that something is creating the file on your end.
Hi Jay ,
What's the reasoning here? I've confirmed that the issue cannot be repro'ed if I quit Dropbox app. And it's only happening in Dropbox's shared folders. I don't think there's some weird processes monitoring my shared Dropbox folders. Technically speaking can a 3rd-party process figure out which folder is shared between Dropbox accounts? Does the Dropbox app expose such info to 3rd party?
- Jay
I understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files.
It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file.
There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on. It wouldn't be possible for us to determine what program this is.
The last method would be to completely quit all open applications, make sure the other machines are switched off to (to prevent syncing), and then try moving the files.
Jay wrote:There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on.
Yes our company's computers have anti-virus and other monitoring apps running. I have to live with it if it's these apps causing the issue.
