We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
dropmeinbox
2 years agoExplorer | Level 3
Every time I move a file btween shared folders it'll recreate the file of 0 bytes in original folder
Say I have this in my Dropbox: ~/Dropbox/shared/folderA/foo.txt ~/Dropbox/shared/folderB/ The folder "~/Dropbox/shared/" is shared between 2 Dropbox accounts. Then I move "foo.txt" from "fold...
dropmeinbox
2 years agoExplorer | Level 3
Jay wrote:This could still indicate that something is creating the file on your end.
Hi Jay ,
What's the reasoning here? I've confirmed that the issue cannot be repro'ed if I quit Dropbox app. And it's only happening in Dropbox's shared folders. I don't think there's some weird processes monitoring my shared Dropbox folders. Technically speaking can a 3rd-party process figure out which folder is shared between Dropbox accounts? Does the Dropbox app expose such info to 3rd party?
Jay
Dropbox Community Moderator
2 years agoI understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files.
It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file.
There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on. It wouldn't be possible for us to determine what program this is.
The last method would be to completely quit all open applications, make sure the other machines are switched off to (to prevent syncing), and then try moving the files.
- dropmeinbox2 years agoExplorer | Level 3
Jay wrote:There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on.
Yes our company's computers have anti-virus and other monitoring apps running. I have to live with it if it's these apps causing the issue.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!