Forum Discussion

babadb's avatar
babadb
Explorer | Level 4
6 years ago

Excel files slow sync (cloud)

Excel files, and only excel files are very slow to cloud sync. LANsinc is fast but the sync indicator on the dropbox icon stays on for a long time. I tested by saving a very small excel file, 10kB, t...
desktop
Microsoft Office
sync
davidwh's avatar
davidwh
Explorer | Level 4
5 years ago

I am having a similar problem with dropbox and all the ms office suite. Its been bad for a few months now. Time for dropbox to pay attention to this Big Problem 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for joining the discussion davidwh.

Just to have a better idea of your setup, please let me know the following:
  1. The version of the desktop app you have installed.
  2. The version of the Microsoft Office apps.
  3. Your device's OS and version.
Also, just to confirm, are you seeing a slight delay in the files syncing of up to 10 seconds, as the OP mentioned? Or do you see a slightly different behaviour?

Looking forward to hearing back from you!
  • davidwh's avatar
    davidwh
    Explorer | Level 4
    5 years ago

    I am using the most up to date versions of Windows 10 and MSOffice. When I try to open ANY MSOffice file from Dropbox it is incredibly slow. I have tried uninstalling and re-installing Dropbox add-on for MS Office but it makes NO difference at all. All my programs are fully up to date It takes much more than 10 secs to open files

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thanks for getting back to me here davidwh!

      Before you open the files, are they already stored locally on your computer, or are they synced as "online only"?

      You can confirm this with the sync icon next to the file if you're not familiar.

      Also, are you opening the files by navigating to them in the Dropbox folder and double clicking them, or opening the Microsoft app and choosing the file from the "Open" menu?
      • babadb's avatar
        babadb
        Explorer | Level 4
        5 years ago

        I am the OP.  Nice to see, finally, others noticing this issue.  It would be a help if someone at Drobox WOULD JUST TRY IT!!!  Just create a tiny Excel file and watch how long it takes to sync (just look at the icon) compared to a small word file.  See if you can reproduce the problem before suggesting solutions.  Gee.

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