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Kreos's avatar
Kreos
Explorer | Level 3
9 years ago
Solved

Excel on Ipad Won't Save to Dropbox

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a fold...
Mobile
sync
Third Party Integrations
  • Jane's avatar
    Jane
    8 years ago
    Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
     
    You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
     
    •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
    • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
     
    Thanks again & once we have this info, I’ll do my best to analyze the case with you! 
Allin1's avatar
Allin1
Explorer | Level 3
9 years ago
I've been on the live chat with drop box. Other files are saving ok. There saying it's excel. Live chatted office excel they were useless. I can save to drop box via pc and my phone but not iPad :s
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Are you getting any errors etc.?

Unfortunately Dropbox is correct. The issue with saving the files is the responsibility of Excel
  • Allin1's avatar
    Allin1
    Explorer | Level 3
    9 years ago
    Hi Mark. This is the error were getting

    That file name won't work because it includes invalid characters or it's too long. Please try a different name"

    I've been using the iPad for over a year with no issues saving files until yesterday
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      Did Excel update overnight?

      My iPad is at work so cant check versions.
      • Kreos's avatar
        Kreos
        Explorer | Level 3
        9 years ago
        No, my excel is the same version it has always been. weird that it stopped working one day.
  • Kreos's avatar
    Kreos
    Explorer | Level 3
    9 years ago
    Excel saves to the iPad fine with the same file name just doesn't save into dropbox.
    • AirPirate's avatar
      AirPirate
      Explorer | Level 4
      9 years ago

      I'm starting to wonder if the new "Files" app has something to do with it. I know there was a bit of integration between Dropbox app and Files app. No update to Excel on my side either. I'm hoping this can be resolved since we use this daily for work...

       

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      Have you tried (or have you already) upgraded to 11.0.2 today?
      • AirPirate's avatar
        AirPirate
        Explorer | Level 4
        9 years ago

        Updading to IOS11.0.2 now. Interestingly, I can save files normally to MY dropbox account/folders. I can not, nor can anyone else, do so through the work account.

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