We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
millerjg
3 years agoExplorer | Level 4
External drive backup stalled and is no longer syncing
external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?
millerjg
12 months agoExplorer | Level 4
Problems with external drive not been recognized! – Had to uninstall and reinstall the app – this meant I lost my previous backups and had to start again! – There should be a rig-click functionality in Windows to initiate the backup on the drive – the current procedure is inconsistent! – Thank you – Gavin
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!