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solisoli's avatar
solisoli
Explorer | Level 3
3 years ago

Extremely slow uploads using browser

Hey there. I currently use Dropbox for sharing files and upload my files mostly using the desktop app, which uses my full internet connection of 1Gbps, usually easy and no errors. My main issue: So...
File requests
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skovfx's avatar
skovfx
Explorer | Level 3
2 years ago

This is using Chrome (Version 122.0.6261.112). Also tried incognito with all extensions turned off.

 

I uploaded a 75GB (2992 files) folder via WeTransfer and that took almost 2 hours this morning.

My 130GB (6401 files) upload via Dropbox was started on Friday evening, ~4:30-5:00PM, and did not complete until Sunday 12:15AM.

 

When uploading directly to my account, multiple files are uploaded concurrently. A 1.4GB (66 files) folder uploaded in under a minute.

 

When uploading through a File Requests link, one file is uploaded at a time. The same 1.4GB folder took more than 2 minutes to upload.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey guys, thanks for all your patience! 

 

We might need to escalate your case, since we've exhausted all troubleshooting steps. Would you mind if I send you an email, in order for us to have a closer look into this?

  • solisoli's avatar
    solisoli
    Explorer | Level 3
    2 years ago

    Sure thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi solisoli, I just sent you the email!

       

      I'll see you there, cheers!

      • solisoli's avatar
        solisoli
        Explorer | Level 3
        2 years ago

        This was never resolved by the way, dropbox is still the slowest cloud service I use.
        I can upload 100gbs to wetransfer in around 110 minutes and it takes 3300 on dropbox.

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